Frequently Asked Questions (FAQs)

Are your products safe?

Yes, all African Bio Mineral Cell Food products are 100% natural organic, and safe to use. Each herb used in our formulas is selectively picked and tested for quality control before use. We take pride in preparing these special compounds that will optimally aid in the reversal of conditions or diseases. However, we recommend consulting with a healthcare professional before starting any new supplement or dietary regimen, especially if you have specific health concerns or are currently taking medications.

What is your return and refund policy?

At African Bio Mineral Cell Food, we strive to provide you with high-quality and effective products to support your health and well-being. If you are not entirely satisfied with your purchase, we offer a return and refund policy to ensure your confidence in our products.

 

Return and Refund Policy

Our return and refund policy ensures a seamless experience for our customers. We value your satisfaction with our products and offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.To be eligible for a return, the item must be unused and in the same condition as when received. 

To initiate a return, follow these steps: Contact our customer support team at info@africanbiomineralcellfood.com to request a return authorization.You will receive a return shipping label and instructions on where to send the package. The customer is responsible for the return shipping costs, except in cases of our error or a defective product.  Returns sent without prior authorization will not be accepted.

Once we receive and inspect your return, we will notify you about the refund approval status. If approved, the refund will be automatically processed to your original payment method within 10 business days. Keep in mind that the time it takes for your bank or credit card company to process and post the refund may vary.

If more than 15 business days have passed since we approved your return, kindly contact us at info@AfricanBioMineralCellFood.com for further assistance.

Certain items are non-returnable, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). Additionally, hazardous materials, flammable liquids, and gases cannot be returned. If you have any concerns about your specific item, please get in touch with us. Please note that sale items and gift cards are non-returnable and non-refundable.

Damages and Issues

In the unfortunate event of receiving a damaged or defective item, contact info@africanbiomineralcellfood.com immediately. We will promptly evaluate the issue and make it right.

European Union 14 day cooling off period

For European Union customers, there is a 14-day cooling off period that allows you to cancel or return your order for any reason and without justification. The same conditions apply for eligibility: the item must be unworn or unused, with tags and original packaging, and accompanied by the receipt or proof of purchase.

Cancellations

For cancellations, please contact us as soon as possible before the order is shipped. Once the order has been dispatched, the return policy will apply.