Shipping policy

What is your shipping policy?

Please be aware that our current turnaround time for order processing and shipping is approximately 30 business days.

However, we understand that each order may have unique requirements, and some orders might be shipped sooner or later based on demand. To get an accurate estimated shipping time for your specific order, please refer to the shipping ETA provided in your confirmation emails or receipts.

We are dedicated to improving our shipping process to offer better and faster delivery options. Your patience during this time is genuinely appreciated, and we value your continued business and support.

For any questions or concerns, our customer support team is available from Sunday to Friday, 9 AM to 9 PM, to assist you promptly.

In-Stock Items begin the order process as soon as your online purchase is completed. Your item will be shipped once the item is located in stock, your payment is approved, and the address is verified. 

After your order leaves our warehouse, delivery times vary depending on the location of your shipping address and the shipping carriers handling. If an item is not in stock, we will notify you via email and it will ship as soon as it becomes available. Orders are shipped on business days only, Monday-Friday, excluding observed holidays within the United States. Typically, it takes 3 business days for an order to be shipped.

For international shipment, generally, buyers pay additional costs such as duties, taxes, and customs clearance fees. Import duties, taxes, and charges are not included in the price or shipping costs. These charges are the buyer’s responsibility. Please understand that this is standard practice among e-commerce stores and other retailers.

We recommend checking with your country’s customs office to determine what these additional costs are. Additionally, contact your custom’s office to learn about specific restrictions, licensing, or special provisions on the import of your goods.

We create the shipping label and fill out the commercial invoice and other customs forms appropriately to expedite customs clearance. In these documents, we include a full description of the goods (i.e., what it is, what it’s used for, the ingredients and the country of origin) and the value of the goods. If, however, you are asked this information please make sure to include all details possible to reduce the risk of customs delays or holds impacting delivery.

We understand that some countries heavily restrict the shipment of dietary supplements and some others place restrictions and require additional permits from the importer. Each country has a different custom agency with specific laws and requirements that unfortunately are out of our control. We would love to be able to ship Victor Bowman’s products and spread Dr. Sebi's knowledge without restriction to each and every corner of the world, however, international laws do not evolve as fast as commerce does and this significantly impacts our reach.

Please be advised that we are not responsible for packages being held by custom or local authorities.

We have listed below a few resources of some of the world’s major carriers where you will be able to find detailed information of your country’s specific requirements and restrictions.

https://www.ups.com/ga/CountryRegs?loc=locale

https://pe.usps.com/text/imm/ab_toc.htm

http://www.fedex.com/us/international-resource-center/

Still have questions?

For any other inquiries or assistance, please don't hesitate to contact us at info@africanbiomineralcellfood.com.

Your satisfaction is our priority, and we are here to ensure your experience with African Bio Mineral Cell Food is exceptional.